1. Controller and contact details
The personal data controller is SIA HouseNet, registration No. 40003901294, registered address: Tīnūžu iela 1A–1, Riga, LV–1021, email: info@housenet.lv.
2. Data we process
We may process contact details and correspondence provided when dealing with HouseNet, technical data required to operate the website securely, and data generated when access-control systems at HouseNet-managed properties are used.
- name, telephone number and email address;
- the content of your request and our correspondence;
- the telephone number registered for access, property, date and time of opening or closing a barrier or gate, and the related system-event log;
- IP address, browser and device information, and security logs.
3. Purposes and legal basis
We process personal data under Article 6(1)(b) GDPR to deal with enquiries, prepare and perform contracts, administer billing and access, and perform contractual warranty obligations.
Processing required by accounting, tax and other legal obligations is based on Article 6(1)(c) GDPR. Website and property security, verification of actual service use, prevention of misuse, and the establishment, exercise or defence of legal claims may be based on the legitimate interests of HouseNet or third parties under Article 6(1)(f) GDPR after assessing necessity and balancing the affected interests.
HouseNet does not make decisions on warranty coverage, contract formation or payment claims solely by automated means.
4. Recipients, anonymised analysis and retention
Where necessary, personal data may be received by HouseNet-authorised IT, hosting, access-system, technical and legal service providers acting on HouseNet's instructions, and by competent public authorities or courts where a legal basis exists.
HouseNet may use technological tools to analyse general technical or legal questions only after the situation has first been anonymised. Those tools do not receive the original request, correspondence, contact details, address, apartment or case number, exact dates, file names or attachments. They receive only a newly prepared general description that does not permit the technology provider to identify a person or specific property directly or indirectly; in the recipient's hands, that information is not personal data. A prepared draft is never sent automatically, and an authorised HouseNet person always makes the decision.
Enquiries unrelated to a contract are generally retained until the matter is completed and for no more than two years after the last communication. Contract, billing, warranty and claims data are retained while obligations are performed and then until the applicable limitation period expires, normally for no more than ten years after the last substantive action; litigation records are retained until final completion of the proceedings. Accounting records are retained for the periods required by law. Access and website-security logs are generally retained for up to twelve months; a specific record is retained longer only where necessary to address an incident, claim or dispute.
5. Your rights
You may request access, correction, deletion or restriction, object to processing and, where applicable, receive portable data or withdraw consent. An objection does not end processing required to perform a contract or legal obligation or to establish, exercise or defend legal claims; HouseNet assesses every request under the GDPR. You may lodge a complaint with the Latvian Data State Inspectorate (www.dvi.gov.lv).
6. Changes
We may update this policy when our processing or legal requirements change. A new version takes effect on publication; HouseNet retains previous versions for compliance and legal-claims purposes.